The Academy For First Aid and Safety Toronto
WSIB compliant first aid and CPR training in Toronto!
Certified training partner with the Canadian Red Cross Society!

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Cancellation, Re-booking, and Refund Policy:

Definitions:

  1. No show = No notice provided for an absence.
  2. Insufficient notice = Notice provided to the academy which is less than 72 hours (not including weekends and/or holidays).
  3. Administration fee: The fee associated with re-advertising the vacant seat that was originally booked by you.
  1. Refunds and cancellations will honored only if at least 72  hours notice is provided.  A $25 administration fee applies.  This is needed to re-advertise the seat as vacant, which costs our academy money to do so.

  2. The academy reserves the right to refuse any refund request if it is less than 72 hours.

  3. Refunds will not be honored if participant has already cancelled and/or postponed a confirmed date prior, or if a “no show” or insufficient notice of a cancellation has occurred.

  4. Re-bookings due to failure to do the blended online learning component at the very last minute is not an acceptable reason to re-book your course, and a $40 re-booking fee shall apply.

  5. Anyone can be denied entry or ejected during the course for behaviour which is determined to be boisterous, disruptive to the class, rude, and / or hostile.  This includes (but not limited to) disrupting the classroom for whatever reason, swearing, cursing, excessive arguing, intimidation, issuing threats, ultimatums, poor manners, not paying attention to on site staff, sleeping during the course, refusal to learn, poor effort to learn, excessive chatting that disrupts the class or the student’s learning experience, excessive breaks / lunches not in accordance to the training break and meal standards, and refusal to follow instructor directives, etc.

  6. Refunds are not applicable for participants who do not following directives of The Academy for First Aid and Safety, and / or The Canadian Red Cross society.

  7. The Academy For First Aid and Safety reserves the right to refuse to re-book or refund a student due to a “no show” or insufficient notice for an absence.

  8. A $40.00 re-booking fee shall apply due to a “no show” or insufficient notice of at least 72 hours.

  9. All refund or re-booking requests must be done via email for proper records keeping.

  10. Refund requests must be done via e-mail only in order to properly record the time and date of the request.

  11. Please note that all of our calls are recorded for quality assurance, training, and verification purposes.

  12. Failure to complete the on-line component of any blended class is not an excuse to cancel or postpone a course.  It is the participant’s responsibility to ensure that they allow sufficient time to complete their on-line learning.  On average, it takes 4-8 hours to fully complete it.

  13. The Academy for First Aid and Safety reserves the right to amend their policies at any given time.

  14. The Academy for First Aid and Safety will not be held responsible for any cancellations due to any unforeseen circumstances, such as (but not limited to) forced majure, and any pandemic which unexpectedly closes it facility.

  15. In the event of a missed class due to a communicable illness, the participant must show proof of a negative Covid-19 test prior to coming to the class.  This is to ensure the safety of all participants at the classroom is not comprised.