The Academy For First Aid and Safety Toronto
WSIB compliant first aid and CPR training in Toronto!
Certified training partner with the Canadian Red Cross Society!

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Cancellation, Re-booking, and Refund Policy:

Definitions:

  1. No show = No notice provided for an absence.
  2. Insufficient notice = Notice provided to the academy which is less than 48 hours.
  1. Refunds and cancellations will honored only if at least 48  hours notice is provided.  A $25 administration fee applies.  This is needed to re-advertise the seat as vacant, which costs our academy money to do so.

  2. The academy reserves the right to refuse any refund request if it is less than 48 hours.

  3. Refunds will not be honored if participant has already cancelled and/or postponed a confirmed date prior, or if a “no show” or insufficient notice of a cancellation has occurred.

  4. In the event of a student being denied entry due to a late arrival or course, the student will be placed on a standby list for the next available course.  If space is available the day before the class, the academy will notify the student to attend.    Please note that late students who are denied entry cannot re-book on  Saturday due to the limited space available.  If the student is re-booked and is late or absent for the re-booking course, no refund will be granted and the student will have to pay the full fare of a first aid course again in order to obtain certification.

  5. Anyone can be denied entry or ejected during the course for behaviour which is determined to be boisterous, disruptive to the class, rude, and / or hostile.  This includes (but not limited to) disrupting the classroom for whatever reason, swearing, cursing, excessive arguing, intimidation, issuing threats, ultimatums, poor manners, not paying attention to on site staff, sleeping during the course, refusal to learn, poor effort to learn, excessive chatting that disrupts the class or the student’s learning experience, excessive breaks / lunches not in accordance to the training break and meal standards, and refusal to follow instructor directives, etc.

  6. The Academy For First Aid and Safety reserves the right to refuse to re-book or refund a student due to a “no show” or insufficient notice for an absence.  

  7. A $40.00 re-booking fee shall apply due to a “no show” or insufficient notice of at least 48 hours.

  8. Refund requests must be done via e-mail only in order to properly record the time and date of the request.

  9. Please note that all of our calls are recorded for quality assurance, training, and verification purposes.

  10. Failure to complete the on-line component of any blended class is not an excuse to cancel or postpone a course.  It is the participant’s responsibility to ensure that they allow sufficient time to complete their on-line learning.  On average, it takes 3 hours to fully complete it.

  11. The Academy for First Aid and Safety reserves the right to amend their policies at any given time.